Exchange Policy:

You may request an exchange within 14 days in the following cases:

Defective, damaged, or incorrect items.
Products must remain in their original condition and packaging.
Shipping costs are non-refundable unless the order was incorrect.

Return Policy:

Full refunds are available for products that meet the return conditions and are free from damage.
The store will review the product within 10 business days of receipt.
The store bears the return shipping cost.
Orders can be canceled within two hours of confirmation, before the shipping process begins.
Customers are entitled to returns if shipping exceeds the stated delivery time.

Accepted return cases:

Incorrect item received.
Product defect or malfunction.
Product differs from the description.

Non-returnable cases:

Used or non-original condition products.
Returned without original packaging.
Damaged due to usage.
Missing manufacturer tags or labels.
Items that have been perfumed or stained.
Non-returnable products include:
Underwear.
Socks.
Cosmetics.
Deodorants and fragrances.